If you happen to’re a low-income Eversource buyer, it’s possible you’ll be eligible for public advantages, which can assist you pay your electrical invoice. Nonetheless, if you happen to obtain a public advantages cost in your invoice, it is essential to know that you would be able to dispute it. Here is how:
First, you may want to collect some info, together with your Eversource account quantity, the date of the invoice, and the quantity of the general public advantages cost. You will additionally want to offer documentation of your revenue and family measurement. Upon getting all of this info, you possibly can name Eversource customer support at 1-800-286-2000 and ask to talk to a consultant about disputing your public advantages cost. The consultant will ask you for the knowledge you have gathered and can open a case in your behalf. Eversource will then examine your case and make a willpower inside 30 days. If you happen to’re discovered to be eligible for public advantages, the cost might be eliminated out of your invoice.
If you happen to’re not glad with Eversource’s resolution, you possibly can enchantment it to the Massachusetts Division of Public Utilities (DPU). The DPU is an unbiased state company that regulates public utilities. To file an enchantment, you may have to submit a written grievance to the DPU inside 30 days of receiving Eversource’s resolution. The DPU will then evaluate your grievance and decide. If the DPU finds in your favor, Eversource might be ordered to take away the general public advantages cost out of your invoice.
How To Dispute Public Advantages Eversource Cost
If you happen to consider that you’ve got been incorrectly charged for Eversource public advantages, you possibly can dispute the cost by following these steps:
- Contact Eversource customer support at 1-800-286-2000.
- Clarify to the customer support consultant that you just consider you have got been incorrectly charged for public advantages.
- Present the consultant along with your account quantity and the quantity of the disputed cost.
- The consultant will evaluate your account and decide when you have been incorrectly charged.
- When you’ve got been incorrectly charged, the consultant will credit score your account for the quantity of the disputed cost.
You may as well dispute a public advantages cost by mail. To take action, ship a letter to the next tackle:
Eversource Vitality
P.O. Field 4689
Hartford, CT 06104-4689
In your letter, make sure to embrace the next info:
- Your title and account quantity
- The quantity of the disputed cost
- The rationale in your dispute
