Servicenow is a cloud-based platform that gives quite a lot of providers for companies, together with IT service administration, customer support administration, and human assets administration. One of many key options of Servicenow is its capability to import knowledge from quite a lot of sources, together with XML information. This permits companies to simply migrate knowledge from legacy methods or from different purposes into Servicenow.
Importing a single XML file into Servicenow is a comparatively easy course of. Nevertheless, there are some things that you’ll want to do earlier than you’ll be able to start the import course of. First, you’ll want to create an information map that defines the connection between the fields within the XML file and the fields within the Servicenow desk that you simply wish to import the info into. Moreover now helps a function to create knowledge maps from the UI. After getting created an information map, you’ll be able to then use the Servicenow Import Set utility to import the XML file into Servicenow.
The Import Set utility is a strong software that lets you import knowledge from quite a lot of sources, together with XML information, CSV information, and even different Servicenow tables. The Import Set utility gives various options that make it straightforward to import knowledge into Servicenow, together with the flexibility to schedule imports, rework knowledge earlier than it’s imported, and validate knowledge earlier than it’s imported. Moreover, the Import Set utility can be utilized to import knowledge into a number of tables on the similar time.
Conditions for Importing a Single XML Report
Earlier than embarking on the method of importing a single XML file into ServiceNow, it’s important to make sure that sure stipulations are met. These embody:
Studio Surroundings
Buying a ServiceNow Studio setting is essential. Studio gives a user-friendly interface particularly designed for knowledge administration duties, together with XML file import.
Steps to Entry Studio:
- Log in to your ServiceNow occasion.
- Navigate to the “System Functions” menu.
- Find and choose “Studio” from the record of purposes.
XML Report Construction
The XML file you propose to import should conform to a particular construction. It ought to adhere to the predefined schema or template supplied by ServiceNow. The schema specifies the required components, attributes, and their respective knowledge varieties.
Validate XML Report:
- Make the most of an XML validator software to confirm the validity of your XML file towards the ServiceNow schema.
- Make sure that necessary components and attributes are current and correctly formatted.
Integration Consumer Position
Assign an integration consumer position to the account that will likely be importing the XML file. This position grants the mandatory permissions to carry out import operations inside ServiceNow.
Configure Integration Consumer:
| Steps | Description |
|---|---|
| Navigate to “System Safety” > “Customers” > “All Customers”. | Determine and choose the designated integration consumer. |
| Assign the “integration_user” position to the consumer. | This position grants the required import permissions. |
Finding the XML Import Possibility
To find the XML import choice in ServiceNow, observe these steps:
- Log in to ServiceNow together with your credentials.
-
Navigate to the Import Data web page:
-
Click on the Navigation bar.
-
Within the Filter Navigator discipline, enter System Import Units.
-
Choose System Import Units from the record of urged choices.
-
On the System Import Units web page, click on Import Data.
-
- The Import Data web page will likely be displayed.
- Navigate to the System Import Set desk (sys_import_set).
- Create a brand new import set file and specify the next settings:
- Title: Enter a reputation for the import set.
- Sort: Choose “XML” from the drop-down menu.
- XML File: Browse and choose the XML file containing the file you wish to import.
- Import Type: Choose “Replace” or “Insert” relying on whether or not you wish to replace an present file or create a brand new one.
-
Within the “Preprocessing Scripts” tab, specify the next:
Script: Choose a script to run earlier than the import. This script can be utilized to organize the info within the XML file for import.
Parameters: Enter any parameters that the script requires. If you’ll want to customise the preprocessing conduct, create a customized script and specify its title on this discipline.
The desk beneath summarizes the obtainable choices for preprocessing scripts:
Preprocessing Script Description Repair XML Fixes XML information that aren’t well-formed. Validate XML Validates XML information towards a schema. Rework XML Transforms XML information utilizing an XSLT stylesheet. - Schema Validation: The XML is validated towards the outlined schema to make sure it conforms to the anticipated construction.
- Area Mapping Validation: The imported fields are mapped to matching fields within the goal Servicenow desk.
- Information Sort Validation: The info varieties of the imported fields are validated to make sure they’re suitable with the goal fields.
- Referential Integrity Validation: Imported data are checked for legitimate relationships with different data within the database.
- Duplicate Detection: The system checks for duplicate data based mostly on outlined standards to stop knowledge duplication.
- Navigate to the XML Processor import set (System Definition > Import Units > XML Processor).
- Click on the Import Now button.
- Within the Import XML File discipline, enter the trail to the XML file that you simply wish to import.
- Within the Goal Desk discipline, choose the ServiceNow desk that you simply wish to import the info into.
- Click on the Import button.
The Import Data web page shows an inventory of all obtainable XML import units. You possibly can filter the record by title or desk title to find the precise import set you want.
Configuring the Import Settings
To configure the import settings for a single XML file import, observe these steps:
Mapping XML Fields to ServiceNow Fields
Mapping Components
Every XML factor corresponds to a discipline in ServiceNow. Outline the mapping between the XML components and the ServiceNow fields utilizing the ‘Map XML Components’ part.
Mapping Attributes
XML attributes will also be mapped to ServiceNow fields. Within the ‘Map XML Attributes’ part, specify the XML attribute and the corresponding ServiceNow discipline.
Mapping Advanced XML Constructions
Advanced XML constructions, similar to nested components or arrays, could be mapped to ServiceNow objects. Use the ‘Map XML Constructions’ part to outline the mapping for these complicated constructions.
Mapping XML Namespaces and Prefixes
If the XML accommodates namespaces and prefixes, you’ll want to outline the namespace prefixes within the ‘XML Namespace Prefixes’ part. This ensures that the right discipline names are used through the import.
XML-to-ServiceNow Area Mapping Desk
To assist with the mapping course of, you’ll be able to create an XML-to-ServiceNow discipline mapping desk.
| XML Factor/Attribute | ServiceNow Area |
|---|---|
<Title> |
title |
<Description> |
description |
<Precedence> |
precedence |
Validating the Imported Report
As soon as the XML file has been imported, it’s essential to validate its accuracy to make sure knowledge integrity. Servicenow gives a complete validation course of to test for errors and inconsistencies.
1. Import Log Assessment
The import log accommodates detailed details about the import course of, together with any errors or warnings. Reviewing the log can present invaluable insights into any potential points with the imported file.
2. Area Validation
Servicenow validates the imported knowledge towards field-level guidelines and constraints. These guidelines be certain that knowledge conforms to outlined codecs, ranges, and relationships. Invalid knowledge will likely be flagged for correction.
3. Desk Configuration Validation
The import course of checks if the imported file conforms to the desk configuration. This contains verifying that necessary fields are populated, knowledge varieties are right, and relationships are maintained.
4. Enterprise Rule Execution
Enterprise guidelines could be configured to validate imported data based mostly on particular standards. These guidelines execute through the import course of and may set off actions similar to sending notifications or rejecting invalid data.
5. Integration Hub Validation
For XML data imported via the Integration Hub, extra validation steps apply. These steps embody:
Troubleshooting Frequent Import Errors
1. Report Not Discovered
This error signifies that the file you are trying to import doesn’t exist within the system. Verify that the file exists and that the identifier you are utilizing is right.
2. Area Not Discovered
This error happens if you’re making an attempt to import a discipline that does not exist within the goal desk. Confirm the sector title and guarantee it is a legitimate discipline within the desk.
3. Invalid Worth
This error is encountered when the worth you are importing doesn’t meet the constraints of the goal discipline. Verify the sector properties to make sure the worth you are importing is legitimate for the sector kind.
4. Duplicate Report
This error happens if you try to import a file with a novel identifier that already exists within the system. Make sure that the data you are importing have distinctive identifiers.
5. Lacking Obligatory Area
This error signifies that a number of necessary fields are lacking within the XML file. Verify the goal desk definition to determine the necessary fields and guarantee they’re included within the XML.
6. XML Parsing Error
This error happens when the XML supplied for import isn’t well-formed or doesn’t adhere to the anticipated format. Make sure the XML is legitimate and conforms to the anticipated construction.
| Error Description | Potential Causes | Troubleshooting Steps |
|---|---|---|
| Invalid XML | Malformed XML or incorrect construction | Validate the XML towards the anticipated schema |
| Lacking Required Attribute | Required attribute isn’t current within the XML | Verify the XML construction and guarantee all required attributes are included |
| Invalid Date Format | Date discipline worth isn’t formatted accurately | Make sure the date discipline worth conforms to the anticipated format |
Finest Practices for Importing XML Data
1. Validate Your XML
Make sure that your XML is well-formed and conforms to the ServiceNow XML schema. Use a web based XML validator or the ServiceNow XML Validator software.
2. Use a Single XML Report
Import solely a single XML file per import operation. Keep away from importing a number of data in the identical XML file.
3. Restrict Area Values
Observe character limits for discipline values. Lengthy values might trigger errors throughout import.
4. Deal with Giant XML Recordsdata
Use the “Import XML Data in Batches” choice to deal with giant XML information. This breaks the import into smaller batches for environment friendly processing.
5. Optimize XML Construction
Create your XML with a transparent and concise construction. Keep away from nesting components deeply or utilizing extreme attributes.
6. Use Rework Maps
Rework your XML knowledge to match the ServiceNow knowledge mannequin utilizing rework maps. This simplifies import and improves knowledge accuracy.
7. Efficiency Issues
Take into account the next efficiency ideas:
| Motion | Impression |
|---|---|
| Use smaller XML information | Reduces processing time |
| Optimize XML construction | Improves parsing effectivity |
| Use rework maps | Reduces database write operations |
| Use the “Import XML Data in Batches” choice | Splits giant imports into manageable chunks |
| Monitor system efficiency | Determine and deal with potential bottlenecks |
Issues for Giant XML Imports
8. Think about using the Import Set Framework
The Import Set Framework gives a structured strategy for managing giant XML imports by breaking the method into smaller, manageable chunks. It lets you:
| Profit | Description |
|---|---|
| Chunking | Divide the import into a number of smaller batches, making it simpler to deal with and observe progress. |
| Staging | Quickly retailer the XML knowledge in a staging desk earlier than importing it into the goal desk, permitting for knowledge validation and transformation. |
| Incremental Loading | Import the info in phases, updating present data and creating new ones as wanted, minimizing downtime and knowledge loss. |
| Error Dealing with | Determine and deal with errors through the import course of, logging and offering detailed info to facilitate troubleshooting. |
| Scheduling | Schedule the imports to run at particular occasions or intervals, guaranteeing automated and unattended processing. |
Utilizing the Import Set Framework simplifies giant XML imports, improves knowledge integrity, and gives higher management over the method.
Different Strategies for Importing XML Data
1. Import Set
Import Set is an easy and user-friendly technique for importing XML data into ServiceNow. It lets you map the XML fields to ServiceNow fields manually, offering higher management over the import course of.
2. SOAP Net Service
SOAP Net Providers supply a programmatic strategy for importing XML data. Utilizing SOAP instructions, you’ll be able to create or replace ServiceNow data based mostly on the XML knowledge supplied.
3. REST API
Much like SOAP Net Providers, the REST API allows you to combine with ServiceNow and import XML data utilizing RESTful instructions. This technique gives flexibility and permits for custom-made integrations.
4. Mid Server
Mid Server acts as an middleman between ServiceNow and exterior methods, facilitating the import of XML data. It might rework the XML knowledge right into a format suitable with ServiceNow and deal with complicated integrations.
5. File Import
File Import permite importar archivos XML directamente al servicio now a través de la interfaz gráfica de usuario. Esta opción es adecuada para importaciones puntuales y de pequeño volumen.
6. Information Loader
Information Loader es una herramienta de terceros que admite la importación de XML data to ServiceNow. It provides a user-friendly interface and gives assist for complicated knowledge transformations and mappings.
7. CSV Import
CSV Import can be utilized to import XML data by changing them right into a CSV (Comma-Separated Values) format. This technique is appropriate for easy XML constructions and requires guide mapping of fields.
8. XML Bulk Import Software
The XML Bulk Import Software is a ServiceNow plugin that allows the import of enormous XML information effectively. It gives superior options similar to knowledge validation, duplicate checking, and progress monitoring.
9. GlideRecord API
GlideRecord API provides a low-level programmatic interface for interacting with ServiceNow data. Utilizing GlideRecord, you’ll be able to create, replace, and import XML data instantly out of your scripts or purposes.
| Technique | Appropriate for |
|---|---|
| Import Set | Handbook mapping, small to medium datasets |
| SOAP Net Service | Programmatic imports, customized integrations |
| REST API | RESTful integrations, customized imports |
Publish-Import Verification and Evaluation
1. Confirm Import Standing
Verify the import set file to verify the import standing. It ought to point out the variety of data imported efficiently and any errors encountered.
2. Assessment Import Log
The import log gives detailed details about the import course of, together with any errors or warnings. Assessment the log to determine any potential points.
3. Verify Goal Desk Information
Question the goal desk to confirm that the imported file is current. Verify its values to make sure they match the anticipated knowledge.
4. Take a look at Enterprise Guidelines and Workflows
If the imported file triggers any enterprise guidelines or workflows, check them to make sure they behave as supposed.
5. Verify Associated Data
If the imported file has relationships with different tables, confirm that these relationships have been established accurately.
6. Analyze Import Efficiency
Assessment the import set file to find out the import time and system assets consumed. This helps determine efficiency bottlenecks and areas for enchancment.
7. Troubleshoot Import Errors
If errors have been encountered through the import, analyze the import log and goal desk knowledge to determine the basis trigger and take corrective motion.
8. Monitor System Well being
Verify the system logs and efficiency metrics to make sure that the import didn’t adversely have an effect on the general system efficiency.
9. Doc the Import Course of
Seize the steps taken through the import course of, together with the import set configuration, XML file construction, and any troubleshooting carried out. This documentation serves as a reference for future imports.
10. Steady Enchancment Evaluation
Periodically evaluation import processes to determine areas for optimization, similar to lowering import time, enhancing knowledge high quality, or automating the import course of. This ongoing evaluation helps be certain that imports are environment friendly and efficient.
How To Import A Single Xml Report In ServiceNow
To import a single XML file in ServiceNow, you need to use the XML Processor import set. This import set lets you import XML knowledge into ServiceNow tables. You need to use the import set to import a single XML file by following these steps:
After getting imported the XML file, you’ll be able to view the info within the ServiceNow desk that you simply specified.
