Importing a single XML document into ServiceNow is a simple course of that may be accomplished in just a few easy steps. By using the XML Processor instrument, you possibly can effectively migrate information into ServiceNow with out the necessity for advanced scripting or guide information entry. This streamlined strategy not solely saves effort and time but in addition ensures information accuracy and consistency. Furthermore, the power to import XML data individually supplies flexibility and management over the information integration course of, enabling you to selectively import particular data as wanted.
To provoke the XML document import course of, start by navigating to the XML Processor web page inside ServiceNow. This platform supplies a user-friendly interface that guides you thru the mandatory steps for profitable XML document importation. As soon as on the XML Processor web page, choose the “Import Single XML Report” possibility, which is able to immediate you to add the XML file containing the information you want to import. ServiceNow helps numerous XML codecs, making certain compatibility with most information sources. After importing the XML file, fastidiously evaluation the information mapping to confirm that the XML parts are accurately mapped to the corresponding ServiceNow fields.
As soon as the information mapping is full, proceed to execute the import course of. ServiceNow will validate the XML information and generate an in depth import log, offering insights into the standing of the import operation. Within the occasion of any errors or discrepancies, the import log will pinpoint the particular points encountered, permitting you to promptly tackle them. Moreover, ServiceNow affords complete documentation and on-line assets to help you all through the import course of, making certain a easy and profitable information migration expertise.
Stipulations for Importing an XML Report
To efficiently import an XML document into ServiceNow, a number of conditions should be met to make sure a easy and seamless course of:
1. Set up a Legitimate XML File:
- The XML file you propose to import should adhere to the outlined schema and construction for the particular desk or software you’re focusing on.
- Every document throughout the XML file ought to observe the designated format and embrace the mandatory fields and parts required by the goal desk or software.
- The XML file must be well-formed, containing correctly nested tags, with none syntax errors or invalid characters.
2. Configure Import Set:
- An Import Set is crucial for specifying the goal desk or software the place the XML information can be imported. Create an Import Set that aligns with the XML file’s meant vacation spot.
- Configure the Import Set to match the schema of the XML file. This entails mapping the XML parts to the corresponding fields within the goal desk or software.
- Guarantee applicable discipline mapping to keep away from information loss or inconsistencies throughout the import course of.
3. Configure Rework Map (Optionally available):
- A Rework Map is an non-compulsory part that may be utilized to change or rework the information earlier than it’s imported into the goal desk or software.
- The Rework Map means that you can apply particular guidelines or logic to the information, comparable to formatting, calculations, or information cleaning.
- Use a Rework Map when the XML file’s construction or information requires modifications earlier than it may be efficiently imported.
Step-by-Step Information to Import
1. Put together the XML file
Be certain that the XML file aligns with the right schema or construction anticipated by ServiceNow. Confirm that the file is well-formed and freed from any syntax errors to forestall any information import points.
2. Import the XML file
To import the XML file, observe these steps:
- Navigate to the specified ServiceNow occasion and log in.
- Entry the Import Set desk (sys_import_set) and select the suitable import set document to your XML file.
- Within the Import Set document, choose the “Import now” button.
- Within the “Import Data” part, select the “XML” possibility and choose the XML file you ready.
- Configure any further import settings as wanted, comparable to mapping fields or specifying information transformation guidelines.
- Evaluate the import abstract to make sure that the information can be imported accurately.
- Begin the import course of by clicking on the “Import” button.
| Area | Description |
|---|---|
| XML Payload | The XML file containing the information to be imported. |
| Import Set | The ServiceNow document that defines the configuration for the import course of. |
| Area Mapping | The mapping between the XML parts and the ServiceNow fields. |
Configuring the XML Import Course of
So as to import a single XML document into ServiceNow, you have to first configure the import course of. This entails establishing an import set, an XML map, and a rework map.
Creating an Import Set
An import set defines the supply and vacation spot of the information being imported. To create an import set, navigate to the Import Units module and click on New. Enter a reputation and outline for the import set, and choose the supply sort as XML.
Creating an XML Map
An XML map defines the construction of the XML information being imported. To create an XML map, navigate to the XML Maps module and click on New. Enter a reputation and outline for the XML map, and paste the XML information into the Supply XML discipline. Click on the Parse button to parse the XML information and generate the XML map.
Making a Rework Map
A rework map defines how the information from the XML map is reworked into the vacation spot desk. To create a rework map, navigate to the Rework Maps module and click on New. Enter a reputation and outline for the rework map, and choose the supply desk because the XML map created within the earlier step. Choose the vacation spot desk because the desk into which the information can be imported.
The rework map consists of a sequence of fields that map the fields from the supply desk to the fields within the vacation spot desk. For every discipline, you possibly can specify the supply discipline, the vacation spot discipline, and the rework perform to be utilized to the information.
As soon as the import set, XML map, and rework map have been created, you possibly can import the XML information by navigating to the Import Units module and clicking the Import button.
Here’s a desk summarizing the steps concerned in configuring the XML import course of:
| Step | Description |
|---|---|
| 1 | Create an import set. |
| 2 | Create an XML map. |
| 3 | Create a rework map. |
| 4 | Import the XML information. |
Mapping XML Fields to ServiceNow Fields
The method of mapping XML fields to ServiceNow fields entails aligning the information parts within the XML file with the corresponding fields within the ServiceNow occasion. This mapping ensures that the information is imported into the right fields and structured appropriately throughout the ServiceNow platform.
Area mapping is usually a advanced process, particularly when coping with giant XML recordsdata or advanced information buildings. To simplify the method, ServiceNow supplies numerous instruments and strategies to help with discipline mapping.
Mapping Methods
ServiceNow affords a number of mapping strategies to facilitate the alignment of XML fields with ServiceNow fields. These strategies embrace:
-
Guide Mapping: This entails manually mapping every XML discipline to a particular ServiceNow discipline primarily based on their information sort and context.
-
Auto Mapping: ServiceNow’s auto-mapping function makes an attempt to routinely map XML fields to ServiceNow fields primarily based on discipline names, information varieties, and different heuristics.
-
Area Mapping Desk: A discipline mapping desk means that you can outline customized mappings between XML fields and ServiceNow fields. This system supplies higher management over the mapping course of and allows the creation of advanced mappings.
Dealing with Errors Throughout Import
XML import operations can encounter numerous errors that may influence the success of the import course of. ServiceNow supplies a number of mechanisms to deal with errors throughout import:
Dealing with Errors within the UI
The Import Units module in ServiceNow supplies a consumer interface for managing XML import operations. When an error happens throughout import, the Import Units module shows the next info:
- Error depend: The module exhibits the variety of data that encountered errors throughout import.
- Error messages: Detailed error messages are captured and displayed for every document that did not import.
- Affected data: A listing of the data that did not import is supplied, permitting you to evaluation the particular data that induced errors.
Error Varieties
Widespread errors that may happen throughout XML import embrace:
- Area mapping errors: When the supply XML doesn’t match the goal discipline construction in ServiceNow, discipline mapping errors happen.
- Knowledge format errors: If the information within the supply XML just isn’t within the right format, import errors can happen.
- Area validation errors: Errors may end up from invalid information or lacking required fields within the supply XML.
- Duplicate document errors: If the supply XML comprises data that exist already in ServiceNow, duplicate document errors happen.
- Permission errors: Customers could encounter permission errors if they don’t have the mandatory entry rights to create or replace data.
Error Dealing with Choices
To deal with errors throughout import, ServiceNow supplies the next choices:
- Skip data: You may select to skip data that encounter errors throughout import. This selection means that you can import the remainder of the data with out stopping the complete import operation.
- Retry failed data: An alternative choice is to retry the import of failed data. That is helpful if the errors are transient and could also be resolved throughout subsequent import makes an attempt.
- Evaluate and repair errors: ServiceNow means that you can evaluation the error messages and affected data to establish the supply of the errors. You may then tackle the errors manually and re-import the data.
- Configure error dealing with guidelines: ServiceNow directors can configure error dealing with guidelines to automate error administration. These guidelines permit you to specify actions to be taken when particular forms of errors happen.
- Use error logs: ServiceNow generates error logs for import operations, which will be helpful for troubleshooting and figuring out the basis explanation for errors.
Verifying Imported Knowledge
After importing a single XML document, it is important to confirm that the information was efficiently imported and is correct.
Checking the Import Log
The import log supplies particulars concerning the import course of, together with any errors or warnings. To entry the log:
- Navigate to System Logs > Utility Logs.
- Filter the logs by “XML Import” beneath the “Sort” discipline.
- Evaluate the logs for any errors or warnings.
Querying the Database
You can even question the database to confirm the imported information immediately. The next question retrieves the newly imported document:
SELECT * FROM table_name WHERE sys_id = 'sys_id_of_imported_record';
Validating Calculated Fields
If the imported XML consists of calculated fields, it is essential to validate that these fields are calculated accurately. Manually calculate the values and evaluate them to the imported information.
Guaranteeing Enterprise Guidelines and Workflows
Confirm that any enterprise guidelines or workflows triggered by the imported information are functioning as anticipated. Take a look at the document to make sure that these automations are working accurately.
Checking for Duplicates
If the XML comprises duplicate data, chances are you’ll have to merge or delete the duplicates. Use the next question to establish duplicate data:
SELECT * FROM table_name GROUP BY field_name HAVING COUNT(*) > 1;
Reviewing Historical past
The historical past of the imported document will be accessed from the document’s type view. Evaluate the historical past to trace any adjustments made to the document after import.
7. XML Construction
When importing XML data into ServiceNow, the XML construction should adhere to particular tips. The next greatest practices guarantee profitable imports:
- Root Ingredient: The outermost ingredient of the XML doc ought to symbolize the kind of document you are importing, comparable to
or <change_request>. - Report Fields: Every document ought to have a corresponding XML ingredient, matching the sector names in ServiceNow.
- Area Order: The order of XML parts throughout the document ought to correspond to the order of fields in ServiceNow.
- Area Values: Area values must be enclosed throughout the corresponding XML ingredient tags, utilizing the suitable information varieties and codecs.
- A number of Data: If importing a number of data, separate them utilizing a novel ingredient or tag, comparable to
or - .
- Particular Characters: Encode particular characters, comparable to & and <, utilizing the suitable HTML entities or CDATA sections.
- Legitimate XML: The XML doc should conform to the XML schema and syntax necessities, together with well-formed XML, correct nesting, and no duplicate parts or lacking closing tags.
Troubleshooting Widespread Points
1. Invalid XML Format
Confirm that the XML file conforms to the anticipated XML schema. Test for lacking tags, incorrect syntax, or invalid XML character entities.
2. Lacking Required Fields
Be certain that the XML file consists of all of the obligatory fields required by the import course of. Test the information dictionary or documentation for the particular fields which might be required.
3. Invalid Knowledge Varieties
Verify that the information forms of the XML fields match the anticipated information varieties in ServiceNow. For instance, date fields should be within the right format, and integer fields can not include non-numeric characters.
4. Duplicate Data
If duplicate data are encountered, configure the import course of to both skip or replace current data primarily based on a novel identifier discipline.
5. Area Mapping Errors
Confirm that the XML discipline names match the corresponding discipline names in ServiceNow. Use the sector mapping function to map the XML fields to the right ServiceNow fields.
6. Entry Permissions
Be certain that the consumer performing the import has the suitable permissions to import information into the goal desk. Test the learn and write permissions for the desk.
7. Desk Not Discovered
Confirm that the XML document is being imported into a sound ServiceNow desk. Test the desk title within the import configuration and make sure that the desk exists within the occasion.
8. Advanced Enterprise Guidelines
Examine the enterprise guidelines related to the goal desk and make sure that they don’t stop the import of particular data or trigger sudden habits. Take into account disabling or quickly modifying the enterprise guidelines to facilitate the import.
Enterprise Rule Potential Impression Decision Area Validation Rule Prevents import of data with invalid information Briefly disable or modify the rule Insert Set off Executes customized code on document creation Evaluate the set off code and guarantee it doesn’t block the import Dependent Fields Updates associated fields primarily based on imported values Make sure the dependent fields are populated accurately earlier than importing Superior Choices
The Import XML Report motion offers quite a few superior choices to tailor the import course of to particular wants.
Customization
Choices
The next choices can be found for personalisation:
Mapping Attributes
Outline how attributes within the XML document map to fields within the goal desk. By default, the motion makes use of the attribute title as the sector title. Nonetheless, this may be custom-made to map particular attributes to particular fields.
Setting Area Values
Set particular values for fields within the goal document. That is helpful for including default values or updating current data with further info. The motion helps setting discipline values from each the XML document and static values.
Dealing with Relationships
Configure how the motion handles relationships between tables. The motion helps creating, updating, and deleting associated data primarily based on the information within the XML document. Specify the connection sort and the fields used to establish associated data.
Remodeling Knowledge
Apply transformations to information within the XML document earlier than importing it. The motion helps a variety of transformations, together with date formatting, string manipulation, and mathematical operations. This enables for advanced information manipulation and information validation.
Error Dealing with
Management how the motion handles errors that happen throughout the import course of. Specify the habits for validation errors, duplicate data, and different exceptions. This enables for custom-made error dealing with and ensures information integrity.
Logging and Debugging
Allow logging and debugging choices to trace the import course of and establish any points. Logging supplies an in depth document of the import, together with the XML document, mapping info, and discipline values. Debugging helps troubleshoot errors and optimize the import course of.
Getting Began
To import a single XML document into ServiceNow, you need to use the Import Set function. This function means that you can import information from an XML file into a particular desk in your ServiceNow occasion.
Step 1: Create an Import Set
Go to Import Units > Import Units. Click on New. Give the import set a reputation and outline. Choose the desk you wish to import the information into.
Step 2: Map the XML Fields to the Desk Fields
Click on the Mapping tab. Match the fields within the XML file to the corresponding fields within the ServiceNow desk.
Step 3: Import the XML File
Click on the Import tab. Choose the XML file you wish to import. Click on Import.
Step 4: View the Imported Data
As soon as the import is full, you possibly can view the imported data within the desk you specified.
Further Sources and Assist
Further Sources
The next assets can present further info on importing XML data into ServiceNow:
- ServiceNow documentation on importing XML records
- ServiceNow community discussion on creating and using an import set
Assist
When you want additional help with importing XML data into ServiceNow, you possibly can contact ServiceNow help.
Servicenow: How To Import A Single XML Report
Importing a single XML document into Servicenow is a straightforward course of that may be accomplished in just a few steps.
Listed below are the steps on import a single XML document into Servicenow:
- Log in to your Servicenow occasion.
- Navigate to the desk that you simply wish to import the document into.
- Click on the “Import” button.
- Choose the “XML” file that you simply wish to import.
- Click on the “Import” button.
- The document can be imported into the desk.
Folks Additionally Ask About Servicenow How To Import A Single XML Report
Can I import a number of XML data without delay?
Sure, you possibly can import a number of XML data without delay through the use of the “Import Set” function.
What’s the most file dimension for an XML import?
The utmost file dimension for an XML import is 10 MB.
What are the supported XML codecs?
Servicenow helps the next XML codecs:
- ServiceNow XML
- SOAP XML
- REST XML
